§ 1 PARTIES TO THE TRANSACTION AND SUBJECT OF THE TRANSACTION

1. Online store operating at www.hexo.com.pl, run by NARZĘDZIA sp. z o.o. with its registered office in Gdańsk, ul. Geodetów 30, NIP: 5840452480, conducts retail and wholesale of goods from the tool industry.

2. The customer may contact the Seller at the e-mail address: office@hexo.com.pl, at the telephone number provided on the store's website in the contact tab. Complaints can also be submitted by completing the contact form available in the contact tab on the store's website.

3. The prices of all goods visible on the website of the Narzędzia-store.pl online store are gross prices (including VAT) and are expressed in Polish zlotys.

4. The prices on the website of the www.hexo.com.pl store, as well as the descriptions of the goods, constitute only commercial information and not an offer within the meaning of the Civil Code. By placing an order in the online store www.hexo.com.pl, the buyer submits an offer to buy a specific product for the price and with the characteristics specified in its description on the website of the online store www.hexo.com.pl. The price in question and the description of the goods are binding - for the purpose of concluding a specific sales contract - only when the Seller confirms the acceptance of the order for execution.

5. The price given for each product is valid until stocks are exhausted.

6. The Seller reserves the right to change the prices of goods presented on the website of the online store www.hexo.com.pl, to post information about new products, to carry out and cancel promotional campaigns on the website of the store, sales or to introduce changes to them. The right referred to in the previous sentence does not affect orders placed before the date of entry into force of the change in the price, conditions of promotional campaigns or sales.

7. The Seller declares that the goods sold via the online store www.hexo.com.pl are brand new, covered by the manufacturer's warranty and have all the approvals required by Polish law.

8. The Seller will make every effort to ensure that the goods presented on the website of the online store www.hexo.com.pl coincide with the current inventory of the Seller. In the event of unavailability of all or part of the goods covered by the order, the Seller shall immediately notify the Buyer and, if the Buyer pays the price, he will return the entire amount received from him.

9. In the case of promotional sales and sales, for which a limited number of goods are intended, the order will be processed in the order in which confirmed orders for these goods are received, until the stocks covered by these forms of sale are exhausted.


§ 2 TRANSACTION

1. Orders in the online store www.hexo.com.pl can be made:

  • via the website of the store www.hexo.com.pl - by completing the form on the store's website,
  • by phone - by calling the number provided on the store's website. (total cost of the call as for one impulse according to the current tariff of the telecommunications operator), from Monday to Friday from 9 a.m. to 4 p.m. (the hours of accepting orders by phone may be extended from time to time).

2. When placing an order, the Buyer is obliged to provide correct personal data: name and surname, exact address of residence, email address and contact telephone number.

3. After the electronic message about the receipt of the order, the acceptance of the order for execution will be confirmed by the Seller by phone or electronically. Upon confirmation of the acceptance of the order by the Seller, the contract is considered concluded.

4. Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), the Buyer who is a consumer has the right to withdraw from the concluded sales contract without giving a reason within 14 days from the date of taking possession of items by the Buyer or a third party indicated by him other than the carrier, and in the case of a contract that includes many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part. In order to exercise such a right, the Buyer is obliged to inform.

Seller about his decision to withdraw from the contract by submitting an unequivocal statement, which should be sent by e-mail to the address office@hexo.com.pl, or by completing the contact form available on the store's website.

If the Buyer uses the option of submitting a declaration of withdrawal from the contract electronically, the Seller shall immediately send the Buyer a confirmation of receipt of information on withdrawal from the contract on a durable medium (e.g. by e-mail).

5. In order to meet the deadline for withdrawal from the contract, it is enough for the Buyer who is a consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract.

6. In the event of withdrawal from the contract, the Seller returns to the Buyer all payments received from him, including the costs of delivering the item (except for additional costs resulting from the method of delivery chosen by the Buyer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Buyer's decision to exercise the right to withdraw from the contract. The Seller will return the payment using the same payment methods that were used by the Buyer in the original transaction, unless the Buyer expressly agrees to a different solution; in any case, the Buyer does not incur any fees in connection with the return of the payment by the Seller. The seller has the right to withhold the return of the payment until receipt of the item or until proof of its return is provided to him, depending on which event occurs first.

7. The item returned in connection with withdrawal from the contract should be sent back or delivered to the following address: Narzędzia sp. z o.o. st. Geodetów 30, 80-298 Gdańsk, NIP: 5840452480, immediately, and in any case not later than 14 days from the date on which the Buyer informed the Seller about the withdrawal from the contract. The deadline is met if the Buyer sends back the item before the expiry of the 14-day period.

8. The buyer bears the direct costs of returning the item in connection with withdrawal from the contract.

9. The goods returned in connection with withdrawal from the contract must be complete (with full equipment and accessories, which are its integral part) and must not bear traces of use. It is recommended to properly secure the returned goods to prevent them from being damaged in transit. The buyer is liable for any decrease in the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item. If the value of the returned item is reduced or it is delivered incomplete, the amount returned to the Buyer will be reduced by the cost of supplementing the incomplete or used elements of the set.

10. The consumer is not entitled to withdraw from the contract in the cases listed in art. 38 points 1 - 13 of the Act on consumer rights, i.e. in particular in the case of a contract:

  • in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
  • in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
  • in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;


§ 3 PAYMENTS

1. After confirming the acceptance of the order for execution, the Buyer is obliged to make payments to the Seller.

2. In the shop www.hexo.com.pl it is possible to pay in the following way:

  • Transfer to the Seller's bank account - by transferring money directly to the Seller's bank account. The buyer does not incur any additional costs for using this form of payment. The execution of the order begins immediately after the payment is credited to the Seller's bank account;
  • Online payment via PayU; The execution of the order begins immediately after the Seller confirms the acceptance of the order for execution.

3. Available forms of payment are visible to the Buyer on the website of the online store www.hexo.com.pl

4. The moment of payment is deemed to be the moment of crediting the Seller's account (in the case of payment by bank transfer) or a positive result of payment authorization in the case of payment via PayU.

5. The Buyer is obliged to pay the final price, which is the result of the purchase price of the goods, plus the costs of transport, the selected payment method and possibly the costs of other benefits that the Buyer will purchase together with the goods.


§ 4 DELIVERY

1. The ordered goods are delivered only within the territory of the European Union.

2. The order fulfillment time includes each time the time needed to ship the ordered goods plus the time for its delivery.

3. The time of shipment of goods is marked on the website of the store www.hexo.com.pl. Goods offered by the Seller are shipped from the warehouse within 3 working days. The seller will make every effort to ensure that the goods are shipped within the time specified in the product card in the online store. If it is impossible to ship the goods within the above-mentioned time, the Buyer will be immediately informed by the Operator of the online store www.hexo.com.pl. The maximum time to confirm the shipment date is 48 hours on consecutive business days.

4. The delivery time depends on the carrier, the type of shipment and the address of the recipient. For courier companies, the delivery time is usually 1-2 business days.

5. The delivery of goods is carried out by parcel in cooperation with a courier company selected by the Seller. The Seller reserves the right to change the courier company, also after placing the order by the Buyer.

6. At the time of handing over the goods to the courier company, the Buyer is notified of this fact by sending electronic information to the e-mail account provided in the order.

7. The cost of delivery of the goods is fully covered by the Buyer.

8. It is recommended that the Buyer assess the condition of the goods and their compliance with the order at the time of delivery by the Courier and in his presence. In the event of a loss or damage to the goods, it is recommended to draw up a complaint report in the presence of the Courier (the courier must have a printout of this report), containing a description of the damage. The goods under complaint should be returned to the Courier together with the sales invoice. If the package contains more than one item, you must return all of them. The cost of returning the advertised goods is borne by the Seller in this case. When the goods are back in the warehouse www.hexo.com.pl, they will be exchanged for a new one, and the new shipment will be sent at the expense of the Seller. In the event of damage to the goods later, follow the complaint procedure described in the "Complaints and returns" section.

9. The cost of delivery of goods depends on the total volume and weight of the ordered goods and is visible when placing the order and in its summary.

10. Upon receipt of the goods, the Buyer is obliged to confirm its receipt. From now on, the goods become the property of the Buyer.


§ 5 WARRANTY AND SERVICE

1. The Seller declares that the goods sold in the online store www.hexo.com.pl are new and covered by the manufacturer's or importer's warranty (hereinafter referred to as the "Guarantor").

2. The duration of the warranty depends on the type of equipment and the manufacturer. The duration of the guarantee granted for a given product can be found in its description on the website of the online store www.hexo.com.pl. The duration of the equipment warranty for private individuals is 24 months, while in the case of companies (including sole proprietorships) the warranty period is 12 months. The warranty does not cover elements that naturally wear out during use.

3. The basis for recognizing the warranty by the service is a personal sales invoice and the original, completed warranty card.

4. The list of the Guarantor's authorized services is available on the Guarantor's website.

5. The warranty conditions are specified on the guarantor's website


§ 6 COMPLAINTS AND RETURNS

1. The Seller is obliged to deliver the goods purchased by the Buyer without defects. The regulation of the Seller's liability for defects in items is contained in the provisions of art. 556 ff. of the Civil Code.

2. If, after the transfer of ownership of the goods to the Buyer, he finds that the goods have physical defects, the Buyer, at his own discretion, may:

  • take advantage of the warranty services directly in the services indicated by the Guarantor or carry out a complaint procedure under the Warranty through the Seller (applies to goods covered by the warranty),
  • submit a complaint to the Seller under the warranty for defects (legal basis - Civil Code).

3. In the event of mechanical damage caused during delivery or making a complaint to the Seller, the Buyer may fill in the contact form on the store's website. If a complaint under the warranty for defects is selected, the Buyer should in particular indicate what, in his opinion, the defect of the goods is, when it was found, what the Buyer demands from the Seller and provide his contact details. Along with the goods under complaint, a set of accessories attached to the goods should be sent to the Seller and - in the case of using warranty services through the Seller - a completed warranty document.

4. The transport of the advertised goods under the guarantee via the Seller or warranty is carried out at the request and cost of www.hexo.com.pl via a courier company selected by it.

5. Complaints related to the on-line service (e.g. incorrectly charged delivery costs or incorrect goods in the basket) can be submitted during the telephone confirmation of the order by the consultant, or via the contact form available on the store's website.

6. The Seller will inform the Buyer about the method of considering his complaint. If the complaint addressed to the Seller is not recognised, he will provide the justification for his decision.

7. It is recommended that the Buyer, when collecting the parcel with the goods, confirm its receipt in the presence of the courier with a simultaneous annotation that the parcel was delivered undamaged or that the parcel shows signs of damage with a description of such damage.

8. The Seller is liable under the warranty for defects only if the defect is found within two years from the delivery of the goods to the Buyer (Article 568 § 1 of the Civil Code).

9. The person responsible for managing the complaint process on behalf of Narzędzia sp. z o.o. is the Complaints Manager.

10. In the event that the Buyer does not agree with the Seller's decision to refuse to consider the complaint, the Buyer may refer the case to a common court for resolution. If the Buyer is a consumer and wants to resolve the dispute with the Seller without referring the case to a common court, he may use alternative dispute resolution methods, i.e. request mediation or dispute resolution to the Permanent Consumer Arbitration Court (hereinafter referred to as the "arbitration court") operating at the competent Voivodship Inspectorate of Trade Inspection by submitting an appropriate application (i.e. an application to initiate and conduct mediation or an application for consideration of the case by an arbitration court).

The application forms referred to above are available at the secretariat of each arbitration court and on the websites of the Provincial Inspectorates of the Trade Inspection. The use of alternative dispute resolution methods is possible only if both parties agree to settle the dispute in these proceedings. Resolving a dispute through mediation is voluntary and is not subject to administrative or judicial enforcement; there is no appeal against it. The use of mediation does not exclude the possibility of filing a claim with a common court or referring the case to an arbitration court. An arbitration award or a settlement concluded before it shall have legal force on an equal footing with a judgment of a common court or a settlement concluded before a common court after they have been recognized by a common court or declared enforceable by a common court. The buyer who is a consumer also has the right to refer the matter to the municipal or poviat consumer ombudsman or may seek information from the locally competent Consumer Federation.


§ 7 FINAL PROVISIONS

1. All goods and names presented on the website of the online store www.hexo.com.pl are used only for identification purposes and may be registered trademarks of their respective owners.

2. Pursuant to the Act of July 29, 2005 on used electrical and electronic equipment (Journal of Laws No. 180, item 1495), the Buyer, when purchasing electrical or electronic equipment, has the right to return old (used) equipment, at his own expense, to Seller's facility. The equipment can also be sent back at your own expense to the address shown on the website www.hexo.com.pl

3. Narzędzia sp. z o.o. with its registered office in Gdańsk, ul. Geodetów 30, NIP: 5840452480 is the administrator of personal data collected from Buyers in the online store www.hexo.com.pl. The Seller informs that the Buyers' personal data will be processed in order to perform sales contracts, and therefore may be transferred to courier companies or other intermediaries in the delivery of purchased goods to Buyers, payment system operators (if this form of payment is selected) and institutions crediting the purchase goods (in case of purchase of goods in installments). With the express consent of the Buyer, his personal data may also be processed for other purposes, in particular to provide information materials and marketing offers in the form of a newsletter. The Buyer has the right to access their data processed by Narzedzia sp z o.o. and correcting them. Personal data is provided voluntarily, but without providing it, it is not possible to complete the order or use other services.

4. In matters not covered by these Regulations, the relevant provisions of generally applicable law shall apply.

5. To place an order in the online store www.hexo.com.pl, it is necessary to fully accept these Regulations.

6. Pursuant to Art. 8 sec. 3 point 2 lit. b) of the Act of 18 July 2002 on the provision of electronic services, the entity using the websites of the online store www.hexo.com.pl is obliged not to post illegal content on these websites.

7. The Seller does not require the Buyer to submit a deposit or provide other financial guarantees.

8. These Regulations are available free of charge on the website www.hexo.com.pl

9. The Seller reserves the right to change these Regulations on the terms set out below. Changes will be published in the form of a consolidated text of the Regulations on the website of the online store www.hexo.com.pl along with information about the changes made. Any changes to the Regulations come into force on the date indicated each time by the Seller, not shorter than 7 days from the moment of making the amended Regulations available on the website of the online store www.hexo.com.pl.

10. Orders placed by Customers before the entry into force of the amendments to the Regulations are implemented in accordance with the existing provisions of the Regulations. Each time to make purchases in the online store www.hexo.com.pl, it is necessary to read the current version of the Regulations and accept it.

11. The provisions of these Regulations apply from January 1, 2023 and apply to contracts concluded not earlier than from that date.